Privacy Policy
Privacy Policy
This Privacy Policy explains how ROOTWAY collects, uses, and protects your personal information when you visit our website, place an order, contact us, or use our services.
Information We Collect
We may collect the following types of information:
Name
Email address
Phone number
Billing address
Shipping address
Order information
Payment-related information
Device and browser information
Website usage information
Customer support messages
How We Use Your Information
We use your information to:
Process and fulfill orders
Provide shipping and tracking updates
Respond to customer service requests
Improve our website and shopping experience
Prevent fraud and protect our store
Send marketing emails if you choose to subscribe
Comply with legal, tax, and business obligations
Payment Information
Payment information is processed securely through our payment providers.
ROOTWAY does not directly store full credit card numbers or sensitive payment details on our own servers.
Sharing Your Information
We may share necessary information with trusted service providers who help us operate our business, including:
Payment processors
Shipping carriers
Order fulfillment partners
Email service providers
Website hosting and analytics providers
Customer support tools
We do not sell your personal information to third parties.
Cookies and Tracking
Our website may use cookies and similar technologies to improve site performance, remember preferences, analyze website traffic, and support marketing activities.
You can control or disable cookies through your browser settings, but some parts of the website may not function properly without cookies.
Email Marketing
If you subscribe to our email list, we may send you product updates, promotions, and brand news.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at yingtulijia@outlook.com
Data Security
We take reasonable steps to protect your personal information.
However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using appropriate safeguards.
Your Rights
Depending on your location, you may have the right to access, update, correct, or request deletion of your personal information.
To make a privacy request, please contact us at yingtulijia@outlook.com
Children’s Privacy
Our website and products are intended for adult customers.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and delete it if appropriate.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised “Last updated” date.
Contact
If you have questions about this Privacy Policy, please contact us:
ROOTWAY
Email: yingtulijia@outlook.com
Fulfillment Location:
31259 Wiegman Rd
Hayward, CA 94544
United States