Shipping Policy
Shipping Policy
Last updated: June 11, 2026
Thank you for shopping with ROOTWAY. We are committed to providing reliable shipping and a smooth delivery experience for our customers.
Shipping Area
At this stage, ROOTWAY primarily ships to customers within the United States.
We may expand shipping to Canada, the United Kingdom, Australia, and other regions in the future.
Shipping Rates
United States Shipping:
Orders over $49: Free shipping
Orders under $49: Flat shipping rate of $5.99
Order Processing Time
Most orders are processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or holidays may be processed on the next business day.
During peak seasons, promotional periods, or high-volume periods, processing times may be slightly longer.
Estimated Delivery Time
ROOTWAY orders are fulfilled from our California warehouse.
Estimated delivery times:
California: 1–3 business days
West Coast: 2–5 business days
Central US: 3–6 business days
East Coast: 4–7 business days
Delivery times are estimates only and may vary due to carrier delays, weather, holidays, incorrect address information, or other factors outside our control.
Shipping Confirmation
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow 24–48 hours for tracking updates to appear after the carrier receives the package.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us immediately at support.rootway@gmail.com.
Once an order has been processed or shipped, we may not be able to change the delivery address.
Lost or Delayed Packages
If your package is delayed, please check the tracking information first. Carrier delays may occur due to weather, holidays, transportation issues, or other unexpected events.
If your package appears lost or has not updated for several days, please contact us at support.rootway@gmail.com and we will help review the issue.
Shipping Restrictions
Some products may be subject to federal, state, or local laws and shipping restrictions.
Customers are responsible for making sure any item purchased from ROOTWAY can be legally purchased, owned, shipped, and carried in their location.
ROOTWAY reserves the right to cancel or refuse any order that may violate applicable laws, shipping restrictions, or platform policies.
Contact
For shipping questions, please contact us:
Email: support.rootway@gmail.com
Phone: +1 507-285-6766